When candidate for President Mitt Romney, channeling George W. Bush, implied that access to ER care under EMTALA mandates was equivalent to having ‘health insurance’ for those who could not afford or purchase it; he was roundly criticized by the media and even members of his own party’s leadership. This is but one of many misperceptions about ER care that are commonly held, but it was odd to see this one politically naive blunder from a presidential candidate stimulate so many comments from so many others who likewise seem to have very little clue what emergency department services, and the EMTALA obligation to provide emergency care to everyone, regardless of insurance status or ability to pay, are all about.
Many commentators chose to take Mr. Romney’s comments out of context, and ignore the fact that he followed the now infamous blooper with some references to state-supported charity care clinics that may or may not be available to the poor and uninsured to provide the care that ERs are not designed to provide. However, even if you acknowledge these references, it does not mitigate Mitt’s presumption that ER care is ‘free’ to the uninsured, or that hospitals and physicians who provide this care will not at least attempt to pursue payment, some even all the way through bankruptcy court. The fact that emergency physicians provide an average of $145,000 dollars worth of charity care every year does not mean that every uninsured ER patient gets a pass, or irresponsibly ignores the bills they receive for this care. Clearly, Mr. Romney has never had to personally deal with such mundane issues. ER care is neither a substitute for health insurance nor an open-ended guarantee of free care for the uninsured.
Furthermore, as many emergency physicians have already said in response, ERs can only do so much: they don’t provide screening colonoscopies, or prenatal care, or cancer chemotherapy, or genetic screening, or rehab therapy after the heart attack or the car accident. For that matter, the state-run charity care clinics Romney alluded to often are unable to provide this kind of care either. Mr. Romney could have pointed to the health reform program he instituted in Massachusetts in response to the question about providing health insurance to the 50 million uninsured in the US, but predictably he chose to stumble over his party’s newly minted not so compassionate conservatism and try to break his fall by leaning on the open door of the ER.
What happened next is what really got my attention. All sorts of talking heads in the media immediately pointed to Romney’s comments from two years ago citing his criticism of ‘ER socialism’: “”It doesn’t make a lot of sense for us to have millions and millions of people who have no health insurance and yet who can go to the emergency room and get entirely free care for which they have no responsibility”. Curiously, this concept was accepted as a truism by nearly everyone who used it to suggest that the candidate had flip-flopped on the issue. Believe me when I say that you can’t get entirely free care in an ER for which you have no responsibility. In some cases, you can duck this responsibility, in other cases you will absolutely be held responsible, and it may have nothing to do with whether or not you can afford to pay.
Then came all the allusions to the ‘inefficiency’ of the ER. I even saw one comment to the effect that ERs are ‘the worst possible place to get health care’! If ERs are so ineffective and inefficient, why do so many ER patients come to the ER at the recommendation of their primary care physicians when the patients need urgent diagnostic evaluation and timely management? And how about this one from Bob Confer of the Tonawanda News (and about a dozen other bloggers and commentators): “Never mind the fact that ER care is the most expensive form of medical treatment there is.” Really? I guess they never spent any time in an operating room, or an ICU, or a cardiac cath lab. He (and they) also had comments like: “ER treatment is not health care. It’s death prevention.” Reducing even the most painful shoulder dislocation really can’t be considered a life-saving procedure, can it?
Then we got the economic arguments deriding ER care, like the following from Robert Bowen in Examiner.com: “Government data shows that the average emergency department visit cost $922 in 2008. The average office visit, meanwhile, came in at $199. Here’s another way to put it: Emergency room visits accounted for 4.4 percent of doctor visits but 14.4 percent of doctor visit costs.” Yes, when you are talking about comparing treatment for a simple urinary tract infection, care in the ER is much more expensive than care in the doctor’s office; but when we are making comparisons like this, can we at least agree to compare apples with apples, and do some acuity adjusting while we are at it? How many UTIs in the doctor’s office are bordering on sepsis? How many visits to the doctors’ office include the cost of the x-ray done in the radiology suite, or the blood tests done at the lab? How many such comparisons consider that it sometimes takes three visits over five days to arrive at the same result that one visit to the ER accomplishes? Some would call that ‘efficiency’, but I guess one’s perspective depends on who is paying the bill, and who is receiving the care.
The list of inane comments about the ER in response to Romney’s gaff go on and on, and it makes me think that emergency physicians have not been as effective in getting the real story about ER care out as we hoped, though not for lack of trying. These blogs are my contribution to the effort, and there are lots of other EM bloggers out there who do a much better job of conveying the truth about emergency medicine. And of course, ACEP’s leadership puts many thousands of hours in to try to get the message out. You would think 130 million visits a year and one of the best rated shows ever on television would give us plenty of opportunity to demonstrate the value proposition for ER care. Perhaps being the poster child for what is most right and what is most wrong with health care in this country portrays such a mixed message that conveying an accurate picture of the role of the ER and emergency physicians is nearly impossible, especially in an election year.





Great article, loved your commentary and feedback. It is so true that most Americans do not realize exactly what goes into an ER visit, what the cost is, and exactly what the ER was originally designed to do for people. . The EMTALA is there to make sure everyone receives a medical screening exam. It does not mandate ER providers to prescribe or administer narcotics, administer unnecessary expensive testing, etc.. I am really tired of every individual who comes in asking for “charity care.” We have so many patients who come in so often for the same complaints, and each time they ask for a charity care application. Come on now….we need to get to a point where we say NO, this is not an emergency, and if you want to be seen today, we need ‘XXX” amount of dollars if you need anything more than a medical screening exam. The ER is being abused.
Thanks for the comment. I appreciate your frustration, but I think we need to get to a point where we can say: you really don’t need to be in the ED, but you can be seen in the chronic care clinic down the hall, or I can help you make an appointment to be seen this evening, or tomorrow morning. They may also be able to help you with your health care coverage issues.
If you’ve every worked in healthcare you know that this article is very skewed toward the left. People DO in fact use the ER as free medicine. They DO take ambulances to the ER for an ear-ache or headache. They DO abuse the system and lock up the funcitonality of the ER, completely negating the functionality of the ER. They DO NOT pay their bills and hospitals almost NEVER pursue unpaid bills beyond a collection agency. For those patient’s who do not care about their credit, this means nothing. Take it from a person who has worked in the ER, this article is ridiculous.
Dave, I don’t disagree that there are many hundreds of thousands, if not millions, of people who abuse the ER, and who don’t pay their bills; but I think most ER providers recognize that it is boarding (i.e. delays in getting admitted patients out of the ER and up to the floor or unit) rather than non-urgent care that really backs up the ER. As for hospitals never pursuing unpaid bills, you should read this article that I linked in the blog:
http://www.nytimes.com/2004/12/19/magazine/19HOSPITAL.html?_r=1
Most providers that work in the ER really never hear much about this problem from the patients they care for. As for left vs right politics, I am not too happy with the way the Obama administration is dealing with ER issues either: Republicans aren’t the only ones mis-characterizing the role and value of ER services, not by a long shot. It just happened that this time, it was Romney who stuck his foot in it. I am sure he won’t be the last politician to inappropriately equate the EMTALA mandate for health insurance.